How to resolve incompatibility issues with your operating system

Issue

Because both ESET’s SHA1 and SHA256 code signing certificates are expiring in a short timespan, ESET has obtained replacement certificates to sign binaries of its Windows products. However, some versions of ESET products released before October 2017 were not ready for a certificate switch. Therefore, users of those products will need to perform an upgrade to a later product version that supports such certificate replacement.

This change means that some versions of ESET security solution will no longer be able to update modules after January 27, 2020, including the detection engine, so your product will not be fully functional.

What are the different ESET product update and release types?

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Solution

You have {GET_PRODUCT} {GET_VERSION} running on {GET_OSNAME} {GET_BITNESS}.

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Upgrade your operating system

Existing customers may upgrade to some of the latest version of operating system.

Check the table below for your version of the operating system related to your ESET Internet Security version.

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Important

Windows XP is no longer supported for version 10 and newer. Upgrade to a newer operating system (Windows 7 SP1, 8, 8.1, 10).

 

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Note

Read the following ESET Knowledgebase article to determine which ESET product do you have and whether you have the latest version.