Common Questions

This chapter covers some of the most frequently asked questions and problems encountered. Click the topic title to find out how to solve your problem:

How to update ESET Internet Security

How to remove a virus from my PC

How to allow communication for a certain application

How to enable Parental control for an account

How to create a new task in Scheduler

How to schedule a weekly computer scan

How to resolve "Banking & Payment protection could not be redirected to the requested web page"

If your problem is not included in the help pages list above, try searching the ESET Internet Security help pages.

If you cannot find the solution to your problem/question in the help pages, you can visit our regularly updated online ESET Knowledgebase. Links to our most popular Knowledgebase articles are included below to help you resolve common issues:

I received an activation error while installing my ESET product. What does it mean?

Activate my ESET Windows home product using my Username, Password, or License Key

I receive the message that my ESET installation ended prematurely

What do I need to do after renewing my license? (Home users)

What if I change my email address?

How to start Windows in Safe Mode or Safe Mode with networking

If necessary, you can contact our Customer Care with your questions or problems. The contact form can be found in the Help and Support tab of ESET Internet Security.