Unregister ESET OneDrive scanner

Open ESET Server Security
Click Setup > Server > OneDrive Scan setup > Unregister

gui_click

Unregistration process enables you to remove certificate and ESET OneDrive scanner app from Microsoft OneDrive / Office 365 / Azure. This process also removes local dependencies and makes the Register option available again.

Click Unregister to begin ESET OneDrive scanner unregistration/removal process, an unregistration wizard will open.

wizard_unregistration

Click Unregister to confirm you want to remove ESET OneDrive scanner.

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Wait for the unregistration from Microsoft OneDrive to complete.

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If the unregistration process completes successfully, unregistration wizard will show relevant message.

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NOTE

If you get an error message, such as Unregistration failed, there might be a number of reasons for it, such as generic network or internet connection issues with Microsoft OneDrive servers, or ESET OneDrive scanner app is no longer registered with Microsoft OneDrive. See the table below for the list of error messages and how to deal with them.

Some error dialogs gives you the option to remove local dependencies (connection issues, non-existent app in Microsoft OneDrive, etc.). To remove ESET OneDrive scanner locally, do the following:

If the Retry button does not work and the issues persists, click Remove locally to proceed with unregistration process that will remove ESET OneDrive scanner local dependencies.

wizard_unregistration_error

Click Yes to continue with local removal of ESET OneDrive scanner. ESET OneDrive scan will no longer be available, you will need to run the registration process again.

wizard_unregistration_local_removal


IMPORTANT

Local dependency removal will not make any changes to App registrations on your Azure portal, nor any changes to App permissions on Office 365 portal. If you have removed ESET OneDrive scanner locally because of network or connection issues with Microsoft OneDrive servers, you will need to manually remove ESET OneDrive scanner app from App registrations in Azure. See OneDrive scan setup how to find and delete ESET OneDrive scanner manually in Azure portal.

If you encounter any of the following error messages during ESET OneDrive scanner unregistration, see error message detail for suggested solution:

Error message

Error message detail

Check your network/internet connection and run unregistration again. If you wan to proceed with unregistration process without ESET OneDrive scanner app removal from Microsoft OneDrive, click Remove locally.

Failed to acquire access token. An unexpected error has been received from Microsoft OneDrive.

It appears that ESET OneDrive scanner app in no longer registered with Microsoft OneDrive. ESET OneDrive scanner app could have been manually deleted in Azure portal. Check the presence of ESET OneDrive scanner app in Microsoft OneDrive or Azure portal. If the app is not listed, continue unregistration process by clicking Remove locally.

Failed to acquire access token. A server error has been received from Microsoft OneDrive.

Microsoft OneDrive returned HTTP 5xx error. It is not possible to complete the unregistration task at the moment. Try running the unregistration again later.

The following error has been received from Microsoft OneDrive.

Microsoft OneDrive server returned an error with specific error code/name, click Show error.

Another setup task is already in progress.

There is an unregistration task already running. Wait for the first unregistration process to complete.