Common questions

Why are workstations with EFDE not installed as part of Security Product Dynamic Groups?

EFDE is not considered a security product.

 

Can I migrate between EFDE and ESET Endpoint Encryption?

No. You cannot migrate between EFDE and ESET Endpoint Encryption.

 

What is the order of UEFI pre-boot login screens displayed if I have the UEFI pre-boot login enabled on the workstation?

EFDE pre-boot login is displayed after the UEFI pre-boot login.

 

Can I use the ESET Deployment tool to deploy All-in-one installer with EFDE?

Yes. You can use the Deployment tool to deploy All-in-one installer with EFDE.

 

Is there a similar thing like maintenance mode from ESET Endpoint Encryption available in EFDE?

Yes. EFDE client version 1.2.0.5 and later supports Pause FDE authentication.

 

Can I recover data from the formatted hard disk encrypted with EFDE?

No. You can not recover data from formatted hard disk encrypted with EFDE.

 

Is there backdoor for EFDE?

No. You can boot EFDE only using EFDE password.

 

How does an administrator boot an encrypted computer without knowing the user´s password?

Boot with recovery password. Log in to an administrator profile without synchronizing with your ESET Full Disk Encryption password if Single Sign-On (SSO) is enabled. If required, you can set up Pause FDE authentication ahead of planned maintenance.

 

Does ESET Full Disk Encryption SSO support Microsoft Azure domains?

No, ESET Full Disk Encryption only supports a traditional domain running on a Windows Server in a local network environment.

 

Does ESET Full Disk Encryption SSO support macOS?

No, ESET Full Disk Encryption SSO is only supported on Windows operating systems.

 

If my Windows password has been changed in Active Directory, how do I resynchronize my password with SSO?

If an SSO-configured user cannot log in to the encryption pre-boot authentication screen using their domain password, have them perform encryption password recovery, then log in to Windows manually and select the Sync ESET Full Disk Encryption and Windows passwords (use single sign-on) check box.

 

Can I add multiple users into SSO?

No, EFDE does not support multiple users into SSO. Single Sign-On of one user for one computer only.

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