Upgrading to a more recent version

New versions of ESET Endpoint Security are issued to implement improvements or fix issues that cannot be resolved by automatic updates to program modules.

Upgrading to a more recent version can be accomplished in several ways:

1.Automatically, using ESET PROTECT, or ESET PROTECT Cloud. ESET Endpoint Security version 9 cannot be managed by ESET Remote Administrator.

2.Automatically, using GPO or SCCM.

3.Automatically, by means of a program update.
Since the program upgrade is distributed to all users and may have an impact on certain system configurations, it is issued after a long testing period to ensure functionality with all possible system configurations. If you need to upgrade to a newer version immediately after its release, use one of the methods below.
Make sure that you have enabled Update mode in Advanced setup (F5) > Update > Profiles > Product updates.

4.Manually, by downloading and installing a more recent version over the previous one.

Recommended upgrade scenarios

I manage or I want to manage my ESET products remotely

If you manage more than 10 ESET Endpoint products, consider handling upgrades using ESET PROTECT, ESET PROTECT Cloud.

Please refer to the following documentation:

ESET PROTECT | Upgrade ESET software via a client task

ESET PROTECT | Guide for a small to medium-sized businesses that manage up to 250 Windows ESET endpoint products

Introduction to ESET PROTECT Cloud

Upgrading manually on a client workstation

Do not install version 9 over a version 4.x, similarly, if you have an older/non-functional ESET Endpoint Security version 5.x or 6.x.

If you plan to handle upgrades on individual client workstations manually:

1.Verify that your operating system is supported (Windows Vista and Windows XP is not supported for this version).

2.Download and install a more recent version over the previous one.


note

If you want to maximize chances for a successful upgrade to the latest version 9.x, upgrade from one of the following versions  of ESET Endpoint Security:

5.0.2272.x

6.5.2132.x

7.3.2044.x

Otherwise, uninstall your ESET Endpoint Security first. For additional information about upgrading ESET Endpoint Security on a client workstation, read the following ESET Knowledgebase article.