The user interface

The main program window of ESET Endpoint Security is divided into two main sections. The primary window on the right displays information that corresponds to the option selected from the main menu on the left.

The following is a description of options within the main menu:

Protection status – Provides information about the protection status of ESET Endpoint Security.

Computer scan – This option allows you to configure and launch a scan of your computer, or create a custom scan, or Removable media scan. You can also repeat the last scan that was run.

Update – Displays information about the detection engine and allows to check for updates manually.

Setup – Select this option to adjust your Computer, Network or Web and Email security settings.

Tools – Provides access to Log files, Protection statistics, Watch activity, Running processes, Scheduler, Quarantine, Network connections, ESET SysInspector and ESET SysRescue to create a rescue CD. You can also submit a sample for analysis.

Help and support – Provides access to help files, ESET Knowledgebase and the ESET company website. Also available are links to open a Technical Support support request, support tools, and information about product activation.

The Protection status screen informs you about the security and current protection level of your computer. The green Maximum protection status indicates that maximum protection is ensured.

The status window also displays quick links to frequently used features in ESET Endpoint Security and information about the last update.

What to do if the program doesn't work properly?

A green check mark will be displayed next to all program modules that are fully functional. A red exclamation point or orange notification icon is displayed if a module needs attention. Additional information about the module, including our recommendation about how to restore full functionality is shown in the upper part of the window. To change a module's status, click Setup in the main menu and then click the desired module.

The red exclamation point  (!)  icon indicates that maximum protection of your computer is not ensured. You may encounter this type of notification in the following scenarios:

• Antivirus and antispyware protection is paused – Click Start all antivirus and antispyware protection modules to re-enable antivirus and antispyware protection in Protection status pane or Enable Antivirus and antispyware protection in Setup pane in the main program window.
• Antivirus protection is non-functional – Virus scanner initialization failed. Most ESET Endpoint Security modules will not function properly.
• Anti-Phishing protection is non-functional – This feature is not functional because other required program modules are not active.
• The ESET Firewall is disabled – This problem is indicated by a red icon and a security notification next to the Network item. Click Enable filtering mode to re-enable network protection.
• Firewall initialization failed – The firewall is disabled due to system integration issues. Restart your computer as soon as possible.
• Detection engine is out of date – This error will appear after several unsuccessful attempts to update the detection engine (formerly virus signature database). We recommend that you check the update settings. The most common reason for this error is incorrectly entered authentication data or incorrectly configured connection settings.
• Product is not activated or License expired – This is indicated by a red protection status icon. The program is not able to update after your license expires. Follow the instructions in the alert window to renew your license.
• Host Intrusion Prevention System (HIPS) is disabled – This problem is indicated when HIPS disabled from Advanced setup. Your computer is not protected against some types of threats and protection should be re-enabled immediately by clicking Enable HIPS.
• ESET LiveGrid® is disabled – This problem is indicated when ESET LiveGrid® disabled in Advanced setup.
• No regular updates scheduled – ESET Endpoint Security will not check for or receive important updates unless you schedule update task.
• Anti-Stealth is disabled – Click Enable Anti-Stealth to re-enable this functionality.
• Network access blocked – Displayed when the Isolate computer from network client task of this workstation from ESET PROTECT is triggered. Contact your system administrator for more information.
• Real-time file system protection is paused – Real-time protection was disabled by the user. Your computer is not protected against threats. Click Enable Real-time protection re-enable this functionality.

The orange "i" indicates that your ESET product requires attention for a non-critical problem. Possible reasons include:

• Web access protection is disabled – Click on the security notification to re-enable Web access protection and then click Enable Web access protection.

• Your license will expire soon – This is indicated by the protection status icon displaying an exclamation point. After your license expires, the program will not be able to update and the Protection status icon will turn red.
• Botnet protection is paused –  Click Enable Botnet protection to re-enable this feature.
• Network attack protection (IDS) is paused – Click Enable Network attack protection (IDS) to re-enable this feature.
• Antispam protection is paused – Click Enable Antispam protection to re-enable this feature.
• Web control is paused – Click Enable Web control to re-enable this feature.
• Policy override active – The configuration set by the policy is temporarily overridden, possibly until troubleshooting is complete. Only authorized user can override the policy settings. For more information see How to use Override mode.
• Device control is paused – Click Enable Device control to re-enable this feature.

To adjust visibility in-product statuses in the first pane of ESET Endpoint Security, see Application statuses.

If you are unable to solve a problem by using the suggested solutions, click Help and support to access the help files or search the ESET Knowledgebase. If you still need assistance, you can submit an ESET Technical Support request. ESET Technical Support will respond quickly to your questions and help find a resolution.