How to activate Remote monitoring and management

Remote Monitoring and Management (RMM) is the process of supervising and controlling software systems (such as those on desktops, servers and mobile devices) using a locally installed agent that can be accessed by a management service provider.

CONFIG_RMM

By default, ESET RMM is disabled. To enable ESET RMM, press F5 to access Advanced setup, click Tools, expand ESET RMM and turn on the switch next to Enable RMM.

Working mode – Select the working mode of RMM from the drop-down menu. Two options are available: Safe operations only and All operations.

Operation

Mode Safe operations only

Mode All operations

Get application info

yes

yes

Get configuration

yes

yes

Get license info

yes

yes

Get logs

yes

yes

Get protection status

yes

yes

Get update status

yes

yes

Set configuration

no

yes

Start activation

no

yes

Start scan

yes

yes

Start update

yes

yes

Authorization method – Set the RMM authorization method. To use authorization, select Application path from the drop-down menu, otherwise select None.

warning

Warning

RMM should always use authorization to prevent malicious software from disabling or circumventing ESET Endpoint protection.

Application paths – If you have selected Application path as an authorization method, click Edit to open the Allowed RMM application paths configuration window.

CONFIG_RMM_ADD

Add – Create a new allowed RMM application path. Enter the path or click the button to select an executable.

Edit – Modify an existing allowed path. Use Edit if the location of the executable has changed to another folder.

Delete – Delete an existing allowed path.

 

Default ESET Endpoint Security installation contains file ermm.exe located in Endpoint application directory (default path c:\Program Files\ESET\ESET Security). ermm.exe exchange data with RMM Plugin, which communicates with RMM Agent, linked to a RMM Server.

ermm.exe – command line utility developed by ESET that allows managing of Endpoint products and communication with any RMM Plugin.

RMM Plugin is a third party application running locally on Endpoint Windows system. The plugin was designed to communicate with specific RMM Agent (e.g. Kaseya only) and with ermm.exe.

RMM Agent is a third party application (e.g. from Kaseya) running locally on Endpoint Windows system. Agent communicates with RMM Plugin and with RMM Server.

 

note

Note

RMM Server is running as a service on a third party server. Supported RMM systems are by Kaseya, Labtech, Autotask, Max Focus and Solarwinds N-able.