Remote monitoring and management

Remote Monitoring and Management (RMM) is the process of supervising and controlling software systems using a locally installed agent that can be accessed by a management service provider.

ERMM - ESET plugin for RMM

• The default ESET Endpoint Security installation contains the file ermm.exe located in the Endpoint application within the directory:
  C:\Program Files\ESET\ESET Security\ermm.exe
• ermm.exe is a command line utility designed to facilitate the management of endpoint products and communications with any RMM plugin.
• ermm.exe exchanges data with the RMM Plugin, which communicates with the RMM Agent linked to an RMM Server. By default, the ESET RMM tool is disabled.

Additional resources

• ERMM Command Line
• List of ERMM JSON commands

• How to activate Remote monitoring and management in ESET Endpoint Security

ESET Direct Endpoint Management plugins for third-party RMM solutions

RMM Server is running as a service on a third-party server. For more information see the following ESET Direct Endpoint Management online user guides:

• ESET Direct Endpoint Management Plug-in for ConnectWise Automate
• ESET Direct Endpoint Management Plugin for DattoRMM
• ESET Direct Endpoint Management for Solarwinds N-Central
• ESET Direct Endpoint Management for NinjaRMM