Troubleshooting the installation

important

Important

Enterprise Inspector Server and Enterprise Inspector Agent write error logs to C:\ProgramData\ESET\EnterpriseInspector\Server\logs\ respectively C:\ProgramData\ESET\EnterpriseInspector\Agent\logs\.

If you are using Windows Firewall as your default firewall, the installation creates necessary Windows Firewall rules for communication between components of EEI. If the Firewall is disabled or you are using a third-party firewall, ensure that ports "80,443,8093,2223" are allowed.

To gather data on the installation process (both successful or failed installation), it is required to execute the installer package from an administrative command line along with some additional parameters: /L*Vx temp_log.txt

Below is a sample command to install EEI Server in silent mode and saving logs to temp_log.txt:

To run GUI - Mode installation and collect logs, use:

example

Example

msiexec /i "eei_server_nt32_ENU.msi" /L*Vx temp_log.txt"

example

Example

msiexec /i "eei_server_nt32_ENU.msi" /q /L*Vx temp_log.txt P.DATABASEPASSWORD="yourDatabasePasswordHere"

The following is a sample command to install EEI Agent along with GUI mode, and providing one optional parameter:

example

Example

msiexec /i "eei_agent_nt32_ENU.msi" /L*Vx temp_log.txt /q P_HOSTNAME="localhost"