GUI Repair/Change

EEI Agent reinstallation using GUI

1.Use the "Modify" option from Apps & Features (or Programs and Features at Control Pannel for older systems) or execute the downloaded installer file eei_agent_nt32_ENU.msi or eei_agent_nt64_ENU.msi, depending on the system.

2.Click Repair/Change.

3.Change the EEI Server host address and port or keep those from the previous installation.

4.Choose one of the following options:

a.Do not change current CA settings—This will keep the certification authority from the previous installation.

b.Server assisted installation—If certificates on the server side changed and you don't want to add them manually.

c.Offline installation—If you have exported certificates from the server, you can install them manually.

5.In the case of a Server assisted installation, the dialog box with certification details appears. Click Yes to accept the Certification Authority for EEI Agent.

6.In the Offline installation, fill the path to the Certification Authority or click the Change button and navigate to it. Click Next.

7.Click Repair. A progress bar appears, displaying the current status.

8.If no problems occur, the next screen shows up. Click Finish, and your application is ready to use.

9.If there was a problem with the installation, follow the instructions in the dialog box that appears.

note

Note

The agent will be visible in EEI Web Console immediately after activation. In a few minutes, you should be able to view the first events sent by agents. Enterprise Inspector Server and Enterprise Inspector Agent write error logs into folder C:\ProgramData\ESET\EnterpriseInspector\Agent\logs. If you experience any other issues, follow the instructions on gathering debug data as detailed in Troubleshooting the installation topic.