Single Sign-On (SSO) synchronization

ESET Endpoint Encryption SSO synchronization is out of sync.

ESET Endpoint Encryption will automatically synchronize your Windows password with the ESET Endpoint Encryption Full Disk Encryption (FDE) pre-boot password when:

•you change your Windows password locally from your machine (using CTRL + ALT + DEL - Change Password)

•you sign into the Windows profile on your machine

The password can become out-of-sync when:

•you change your Windows password on another workstation

•an administrator changes your Windows password on a server (for example, using Active Directory on the Domain server)

•you attempt to change your Windows password, but the machine was booted using a different user´s pre-boot credentials

Solution

You need to re-sync your machines individually, because SSO is controlled locally.

1.Go to the FDE pre-boot screen.

2.Type the old password and then the new password at the Windows screen (the sync will be performed when you log in to Windows).