Single Sign-On (SSO) does not log in to Windows

ESET Endpoint Encryption Full Disk Encryption configured for Single Sign-On is not logging in to Windows as expected.

Solution

Hibernate

When you hibernate your PC, the Full Disk Encryption Pre-boot authentication shows as expected. However, when Windows resumes, the login screen appears. This behavior is normal. When you return from Hibernate, Windows does not process its Automatic Logic feature. As a result, ESET Endpoint Encryption Single Sign-On is ignored.

Hard boot

If you shut down your PC and start it from a "cold" state, the Full Disk Encryption Pre-Boot authentication shows as expected. However, when Windows reaches the logic screen, nothing happens.

On Windows 8 and later, this behavior is caused by the fast startup feature. When fast startup is enabled, Windows uses Hibernate mode to speed up the loading process. This makes Windows behave as if you hibernate the PC instead of shutting it down.

In Windows 8, you can disable fast startup, and Single Sign-On will work as expected.

To verify that fast startup is the issue, restart immediately after you set the Single Sign-On. If you are logged in to Windows automatically, fast startup is the issue. If you still experience the issue, submit a support ticket.