Collect logs

If ESET Technical Support requests logs from ESET Endpoint Antivirus for Linux, use the collect_logs.sh script available at /opt/eset/eea/sbin/ to generate the logs.

Launch the script from a terminal window with root privileges. For example, in Ubuntu, run the following command:

The script generates all essential logs as an archive file to the home folder of being logged-in user, and it will display the path to it. It also collects activation logs if available. Send that file to ESET Technical Support via e-mail.

Activation logs

To help you troubleshoot product activation issues, related logs might be requested by ESET Technical Support.

1.Enable activation log service by executing the following command as a privileged user:

alternatively

to restart the product if essential without any prompt.

2.Try the activation process again. If it fails, run the log collecting script as a privileged user:

3.Send the collected logs to ESET Technical Support.

4.Disable activation logs by executing the following command as a privileged user:

alternatively

to restart the product if essential without any prompt.