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Upgrading to a more recent version

New versions of ESET Endpoint Antivirus are issued to implement improvements or fix issues that cannot be resolved by automatic updates to program modules.

Upgrading to a more recent version can be accomplished in several ways:

  1. Automatically, using ESET PROTECT, or ESET PROTECT Cloud. ESET Endpoint Antivirus version 9 cannot be managed by ESET Remote Administrator.
  2. Automatically, using GPO or SCCM.
  3. Automatically, by means of a program update.
    Since the program upgrade is distributed to all users and may have an impact on certain system configurations, it is issued after a long testing period to ensure functionality with all possible system configurations. If you need to upgrade to a newer version immediately after its release, use one of the methods below.
    Make sure that you have enabled Update mode in Advanced setup (F5) > Update > Profiles > Product updates.
  4. Manually, by downloading and installing a more recent version over the previous one.

Recommended upgrade scenarios

I manage or I want to manage my ESET products remotely

If you manage more than 10 ESET Endpoint products, consider handling upgrades using ESET PROTECT, ESET PROTECT Cloud.

Please refer to the following documentation:

Upgrading manually on a client workstation

Do not install version 9 over a version 4.x, similarly, if you have an older/non-functional ESET Endpoint Antivirus version 5.x or 6.x.

If you plan to handle upgrades on individual client workstations manually:

  1. Verify that your operating system is supported (Windows Vista and Windows XP is not supported for this version).
  1. Download and install a more recent version over the previous one.


If you want to maximize chances for a successful upgrade to the latest version 9.x, upgrade from one of the following versions  of ESET Endpoint Antivirus:

  • 5.0.2272.x
  • 6.5.2132.x
  • 7.3.2044.x

Otherwise, uninstall your ESET Endpoint Antivirus first. For additional information about upgrading ESET Endpoint Antivirus on a client workstation, read the following ESET Knowledgebase article.