Remote monitoring and management
Remote Monitoring and Management (RMM) is the process of supervising and controlling software systems using a locally installed agent that can be accessed by a management service provider.
ERMM - ESET plugin for RMM
•The default ESET Endpoint Antivirus installation contains the file ermm.exe located in the Endpoint application within the directory:
C:\Program Files\ESET\ESET Security\ermm.exe
•ermm.exe is a command line utility designed to facilitate the management of endpoint products and communications with any RMM plugin.
•ermm.exe exchanges data with the RMM Plugin, which communicates with the RMM Agent linked to an RMM Server. By default, the ESET RMM tool is disabled.
Additional resources
•How to activate Remote monitoring and management in ESET Endpoint Antivirus
ESET Direct Endpoint Management plugins for third-party RMM solutions
RMM Server is running as a service on a third-party server. For more information see the following ESET Direct Endpoint Management online user guides:
•ESET Direct Endpoint Management Plug-in for ConnectWise Automate
•ESET Direct Endpoint Management Plugin for DattoRMM