Diagnostics

Diagnostics provides application crash dumps of ESET processes (for example, ekrn). If an application crashes, a dump will be generated. This can help developers debug and fix various ESET Endpoint Antivirus problems.

Click the drop-down menu next to Dump type and select one of three available options:

•Select Disable to disable this feature.

•Mini (default) – Records the smallest set of useful information that may help identify why the application crashed unexpectedly. This kind of dump file can be useful when space is limited, however because of the limited information included, errors that were not directly caused by the thread that was running at the time of the problem may not be discovered by an analysis of this file.

•Full – Records all the contents of system memory when the application stops unexpectedly. A complete memory dump may contain data from processes that were running when the memory dump was collected.

Target directory – Directory where the dump during the crash will be generated.

Open diagnostics folder – Click Open to open this directory in a new Windows explorer window.

Create diagnostic dump – Click Create to create diagnostic dump files in the Target directory.

Advanced logging

Enable Computer Scanner advanced logging – Record all events that occur while scanning files and folders by Computer scan or Real-time file system protection.

Enable Device control advanced logging – Record all events that occur in Device control. This can help developers diagnose and fix problems related to Device control.

Enable Document protection advanced logging – Record all events that occur in Document protection to allow diagnosing and solving problems.

Enable Kernel advanced logging – Record all events that occur in ESET kernel service (ekrn) to allow diagnosing and solving problems (available in version 7.2 and later).

Enable Licensing advanced logging – Record all product communication with ESET activation and ESET Business Account servers.

Enable Memory tracing – Record all events which will help developers diagnose memory leaks.

Enable Network protection advanced logging – Record all network data passing through Firewall in the PCAP format in order to help developers diagnose and fix problems related to Firewall.

Enable Operating System advanced logging – Additional information about Operating system such as running processes, CPU activity, disc operations will be gathered. This can help developers to diagnose and fix problems related to ESET product running on your operating system.

Enable Protocol filtering advanced logging – Record all data passing through the Protocol filtering engine in the PCAP format in order to help the developers diagnose and fix the problems related to Protocol filtering.

Enable Real-time file system protection advanced logging – Record all events that occur in Real-time file system protection to allow diagnosing and solving problems.

Enable Update engine advanced logging – Record all events that occur during update process. This can help developers diagnose and fix problems related to the Update engine.

Log files location

C:\ProgramData\ESET\ESET Endpoint Antivirus\Diagnostics\