The main program window of ESET Endpoint Antivirus is divided into two main sections. The primary window on the right displays information that corresponds to the option selected from the main menu on the left.
The following is a description of options within the main menu:
Protection status – Provides information about the protection status of ESET Endpoint Antivirus.
Computer scan – This option allows you to configure and launch of Smart scan, Custom scan, or Removable media scan. You can also repeat the last scan that was run.
Update – Displays information about the virus signature database.
Setup – Select this option to adjust your Computer or Web and Email security settings.
Tools – Provides access to Log files, Protection statistics, Watch activity, Running processes, Scheduler, Quarantine, ESET SysInspector and ESET SysRescue to create a rescue CD. You can also submit a sample for analysis.
Help and support – Provides access to help files, ESET Knowledgebase and the ESET company website. Also available are links to open a Customer Care support request, support tools, and information about product activation.
The Protection status screen informs you about the security and current protection level of your computer. The green Maximum protection status indicates that maximum protection is ensured.
The status window also displays quick links to frequently used features in ESET Endpoint Antivirus and information about the last update.
What to do if the program doesn't work properly?
A green check mark will be displayed next to all program modules that are fully functional. A red exclamation point or orange notification icon is displayed if a module needs attention. Additional information about the module, including our recommendation about how to restore full functionality is shown in the upper part of the window. To change a module's status, click Setup in the main menu and then click the desired module.
The red exclamation point (!) icon indicates that maximum protection of your computer is not ensured. You may encounter this type of notification in the following scenarios:
|•||Antivirus and antispyware protection is paused – Click Start all antivirus and antispyware protection modules to re-enable antivirus and antispyware protection in Protection status pane or Enable Antivirus and antispyware protection in Setup pane in the main program window.|
|•||Antivirus protection is non-functional – Virus scanner initialization failed. Most ESET Endpoint Antivirus modules will not function properly.|
|•||Anti-Phishing protection is non-functional – This feature is not functional because other required program modules are not active.|
|•||Virus signature database is out of date – You are using an outdated virus signature database. Update the virus signature database.|
|•||Product is not activated or License expired – This is indicated by the Protection status icon turning red. The program is not able to update after the license expires. We recommend that you follow the instructions in the alert window to renew your license.|
|•||Host Intrusion Prevention System (HIPS) is disabled – This problem is indicated when HIPS disabled from Advanced setup. Your computer is not protected against some types of threats and protection should be re-enabled immediately by clicking Enable HIPS.|
|•||ESET LiveGrid® is disabled – This problem is indicated when ESET LiveGrid® disabled in Advanced setup.|
|•||No regular updates scheduled – ESET Endpoint Antivirus will not check for or receive important updates unless you schedule update task.|
|•||Anti-Stealth is disabled – Click Enable Anti-Stealth to re-enable this functionality.|
|•||Real-time file system protection is paused – Real-time protection was disabled by the user. Your computer is not protected against threats. Click Enable Real-time protection re-enable this functionality.|
The orange "i" indicates that your ESET product requires attention for a non-critical problem. Possible reasons include:
|•||Web access protection is disabled – Click on the security notification to re-enable Web access protection and then click Enable Web access protection.|
|•||Your license will expire soon – This is indicated by the protection status icon displaying an exclamation point. After your license expires, the program will not be able to update and the Protection status icon will turn red.|
|•||Antispam protection is paused – Click Enable Antispam protection to re-enable this feature.|
|•||Web control is paused – Click Enable Web control to re-enable this feature.|
|•||Policy override active – The configuration set by the policy is temporarily overridden, possibly until troubleshooting is complete. Only authorized user can override the policy settings. For more information see How to use Override mode.|
|•||Device control is paused – Click Enable Device control to re-enable this feature.|
If you are unable to solve a problem using the suggested solutions, click Help and support to access the help files or search the ESET Knowledgebase. If you still need assistance, you can submit an ESET Customer Care support request. ESET Customer Care will respond quickly to your questions and help find a resolution.
If a status belongs to a feature that is blocked by ERA policy, the link will not be clickable.