Common Questions

This chapter covers some of the most frequently asked questions and problems encountered. Click a topic title to find out how to solve your problem:

How to update ESET Endpoint Antivirus

How to activate ESET Endpoint Antivirus

How to use current credentials to activate a new product

How to remove a virus from my PC

How to create a new task in Scheduler

How to schedule a scan task (every 24 hours)

How to connect my product to ESET Remote Administrator

How to configure a mirror

If your problem is not included in the help pages listed above, try searching by keyword or phrase describing your problem in the ESET Endpoint Antivirus Help pages.

If you cannot find the solution to your problem/question in the Help pages, visit the ESET Knowledgebase where answers to common questions and issues are available.

How do I remove Sirefef (ZeroAccess) trojan?

Update Mirror troubleshooting checklist

What addresses and ports on my third-party firewall should I open to allow full functionality for my ESET product?

If necessary, you can contact our online technical support center with your questions or problems. The link to our online contact form can be found in the Help and Support pane in the main program window.