How to use Override mode

Users with ESET Endpoint products (version 6.5 and above) for Windows installed on their machine can use the Override feature. Override mode allows users on the client-computer level to change settings in the installed ESET product, even if there is a policy applied over these settings. Override mode can be enabled for certain AD users, or it can be password-protected. The function can not be enabled for more than four hours at once.


Override mode can not be stopped from the ERA  Web Console once it is enabled. Override is disabled only after the time of override expires, or after it is turned off on the client itself.

To set the Override mode:

1.Navigate to Admin > Polices > New Policy.
2.In the icon_section Basic section, type in a Name and Description for this policy.
3.In the icon_section Settings section, select ESET Endpoint for Windows.
4.Click Override mode and configure rules for override mode.
5.In the icon_section Assign section, select the computer or group of computers on which this policy will be applied.
6.Review the settings in the icon_section Summary section and click Finish to apply the policy.


After the override policy is applied from ERA Server to ERA Agent, there will appear a button in the Advanced settings (of Endpoint on the client) Override policy.

1.Click Override policy.
2.Set time and click Apply.
3.Allow elevated rights for the ESET application.
4.Enter the password determined by the policy (or no password if Active Directory user was set in the policy).
5.Allow elevated rights for the ESET application.
6.Now the Override mode is on.
7.To end this, click End override.


If John has a problem with his endpoint settings blocking some important functionality or web access on his machine, the Administrator can allow John to override his existing endpoint policy and tweak the settings manually on his machine. Afterward, these new settings can be requested by ERA so the Administrator can create a new policy out of them.

To do so, follow the steps below:

1.Navigate to Admin > Polices > New Policy.
2.Complete the Name and Description fields. In the Settings section, select ESET Endpoint for Windows.
3.Click Override mode, enable the override mode for one hour and select John as the AD user.
4.Assign the policy to John's computer and click Finish to save the policy.
5.John has to enable the Override mode on his ESET endpoint and change the settings manually on his machine.
6.On the ERA Web Console, navigate to Computers, select John's computer and click Show Details.
7.In the Configuration section, click Request configuration to schedule a client task to get the configuration from the client ASAP.
8.After short time, the new configuration will appear. Click on the product which settings you want to save and then click Open Configuration.
9.You can review settings and then click Convert to policy.
10.Complete the Name and Description fields.
11.In the Settings section, you can modify the settings if needed.
12.In the Assign section, you can assign this policy to John's computer (or others).
13.Click Finish to save the settings.
14.Do not forget to remove the override policy once it is no longer needed.