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Upgrading to a more recent version

New versions of ESET Endpoint Antivirus are issued to implement improvements or fix issues that cannot be resolved by automatic updates to program modules.

important

If your OS is supported, ensure it has the most recent updates installed before  ESET Endpoint Antivirus installation. If you try performing an in-place upgrade with pending Windows Updates or restarts, the existing ESET Endpoint Antivirus version may not uninstall correctly. You may experience problems if you manually remove the old ESET Endpoint Antivirus version afterward.

Upgrading to a more recent version can be accomplished in several ways:

  • Automatically, using ESET PROTECT On-Prem or ESET PROTECT.
  • Automatically, using GPO or SCCM.
  • Automatically, using a program update.
    Because the program upgrade is distributed to all users and may impact certain system configurations, it is issued after a long testing period to ensure functionality with all possible system configurations. If you need to upgrade to a later version immediately after its release, use one of the methods below.
    Ensure that you have enabled Update mode in Advanced setup > Update > Profiles > Product updates.
  • Manually, by downloading and installing a more recent version over the previous one.

Recommended upgrade scenarios

I manage or I want to manage my ESET products remotely

If you manage more than 10 ESET Endpoint products, consider handling upgrades using ESET PROTECT On-Prem or ESET PROTECT. See the following documentation:

Upgrading manually on a client workstation

To upgrade ESET Endpoint Antivirus on individual client workstations manually:

  1. Verify the version you have currently installed is supported.
  2. Verify that your operating system is supported.
  1. Download and install the latest version over the previous one.

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Successful installation of the latest version over the previous one is not guaranteed for versions with "End of Life" support level. See the End of life policy to review your ESET Endpoint Antivirus support level.

To upgrade from unsupported versions, uninstall your ESET Endpoint Antivirus first. Read the following ESET Knowledgebase article for additional information about upgrading ESET Endpoint Antivirus on a client workstation.