Diagnostics
Diagnostics provides application crash dumps of ESET processes (for example, ekrn). If an application crashes, a dump will be generated. This can help developers debug and fix various ESET Endpoint Antivirus problems.
Click the drop-down menu next to Dump type and select one of three available options:
- Select Disable to disable this feature.
- Mini (default)—Records the smallest set of useful information that may help identify why the application crashed unexpectedly. This kind of dump file can be useful when space is limited, however because of the limited information included, errors that were not directly caused by the thread that was running at the time of the problem may not be discovered by an analysis of this file.
- Full—Records all the contents of system memory when the application stops unexpectedly. A complete memory dump may contain data from processes that were running when the memory dump was collected.
Target directory—Directory where the dump during the crash will be generated.
Open diagnostics folder—Click Open to open this directory in a new Windows explorer window.
Create diagnostic dump—Click Create to create diagnostic dump files in the Target directory.
Advanced logging
Enable Computer Scanner advanced logging—Record all events that occur while scanning files and folders by Computer scan or Real-time file system protection.
Enable Device control advanced logging—Record all events that occur in Device control. This can help developers diagnose and fix problems related to Device control.
Enable Direct Cloud advanced logging—Record all product communication between the product and Direct Cloud servers.
Enable Document protection advanced logging—Record all events that occur in Document protection to allow diagnosing and solving problems.
Enable Email client protection advanced logging—Record all events that occur in Email client protection and email client plug-in to allow diagnosing and solving problems.
Enable Kernel advanced logging—Record all events that occur in ESET kernel service (ekrn) to allow diagnosing and solving problems.
Enable Licensing advanced logging—Record all product communication with ESET activation and licensing servers.
Enable Memory tracing—Record all events which will help developers diagnose memory leaks.
Enable Network protection advanced logging—Record all network data passing through Firewall in the PCAP format to help developers diagnose and fix problems related to Firewall.
Enable Network traffic scanner advanced logging—Record all data passing through the Network traffic scanner in the PCAP format to help the developers diagnose and fix problems related to Network traffic scanner.
Enable Operating System advanced logging—Additional information about Operating system such as running processes, CPU activity, disc operations will be gathered. This can help developers to diagnose and fix problems related to ESET product running on your operating system.
Enable push messaging advanced logging—Record all events that occur during push messaging to allow diagnostics and problem solving.
Enable Real-time file system protection advanced logging—Record all events that occur in Real-time file system protection to allow diagnosing and solving problems.
Enable Update engine advanced logging—Record all events that occur during update process. This can help developers diagnose and fix problems related to the Update engine.
Enable Vulnerability & Patch management advanced logging—Record all events in Vulnerability & Patch management. This setting is shown only if the Vulnerability & Patch management is enabled in your environment (enabled in ESET PROTECT).
Log files are located in C:\ProgramData\ESET\ESET Security\Diagnostics\.