What to do if real-time protection does not work

Here you can find problem situations that may arise when using real-time protection and how to troubleshoot them.

Real-time protection is disabled

If a user inadvertently disables Real-time protection, you must reactivate the protection. To reactivate real-time protection from the main menu, click the Real-time file system protection toggle to enable it. Alternatively, navigate to the application preferences window and click Real-time Protection toggle to enable real-time file system protection.

Real-time protection does not detect and clean infiltrations

Make sure that no other antivirus programs are installed on your computer. If two real-time protection shields are enabled at the same time, they may conflict with each other. We recommend that you remove any other antivirus programs that may be on your system.

Real-time protection does not start

If real-time protection is not initiated during system startup, there may be conflicts with other programs. If real-time protection does not start, contact ESET Technical Support.