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Simple management of objects (emails and files) that were quarantined by ESET Cloud Office Security. Switch between Gmail, Google Drive, Exchange Online, OneDrive, Team groups and SharePoint sites using the tabs. You can see substantial information on each object.

Click the icon_expand_b_tiny icon to open a sidebar with a summary of a specific object. For more detailed information, click the icon_contextmenu_b_tiny icon and select Show details.

Navigate within the tree to see objects only for a specific tenant or group. To see all detections in every tenant and group, click All.

Inspect quarantined email messages or files and take action (Delete or Release). You can also Download Original file or Password protected archive in .zip format.


When you consider a detection not malicious (false positive), you can Release a file from Quarantine. The released file is automatically put to a whitelist based on the hash. All future occurrences of the same file for the same user will not be detected as suspicious and will not be quarantined. Automatic whitelisting is done per user. For other users, the same file is still going to be detected as suspicious and quarantined.

You can remove a file from the whitelist in the Detections list by using Remove whitelisted option.

Click the icon_contextmenu_b_tiny icon and select an action:



Show details

Shows more detailed information about the quarantined email message.

Release (emails or files)

Releases email to its original recipient(s) in the form of a notification email from Quarantine with the original message as an attachment. In the case of a OneDrive item, the file will be uploaded to its original location in the user's OneDrive. When releasing a file from a Team group or SharePoint site, the file will appear back in its original location. The released file is automatically put to a whitelist based on the hash. This prevents the file from being quarantined again.


Deletes item from quarantine.

Download Original file

Download not protected file in its original form.

Download Password protected archive

Download protected archive by a password.

Submit sample

The sample submission dialog enables you to send a suspicious file or spam to ESET for analysis. Choose a Reason for submitting sample from the drop-down menu.

To make searching for a specific quarantined object easier, you can filter using multiple criteria. Click Add filter and select filter type from the drop-down menu or type a string (repeat when combining criteria):

Add filter


Occurred from

Specify a "date from" range.

Occurred to

Specify a "date to" range.


Applies to messages which contain or do not contain a specific string (or a regular expression) in the subject.


Filter email messages by unique Message-ID when searching for a specific message, especially in large logs with many messages or multiple delivery attempts.


Filter messages by a specific sender.


Filter messages by recipients.


Applies to messages located in a specific mailbox.

Scan result

Select one of the following options: Malware, icon_edtd Malware (detected by ESET LiveGuard Advanced), Phishing or Spam.


Type the valid team name.


Type a valid object name.


Type a valid site name.


The retention period for quarantined objects is 30 days. Objects older than 30 days will be removed from quarantine permanently.