Quarantine

This section shows all files quarantined on client devices. Files should be quarantined if they cannot be cleaned, if it is not safe or advisable to delete them, or if they are being falsely detected by an ESET product.

note

Note

Not all detections found on client devices are moved to quarantine. Detections that are not quarantined include:

Detections that cannot be deleted.

Detections that are suspicious based on their behavior, but are not identified as malware, for example, PUAs.

cloud_quarantine

You can Delete the quarantined file or Restore it to its previous location. You can use Restore and Exclude the quarantined file to prevent it from being reported by the ESET product again.

You can use various filters to filter the list of files in quarantine.

There are two ways to access Quarantine:

1. Quarantine.

2. Computer details > Detections and quarantine > Quarantine tab.

If you click an item in the Quarantine section you will open Quarantine Management menu.

details_default Show Details - Displays the source device, detection name and type, object name with full file path, hash, size, etc.

icon_computer Computers - Opens Computers section with filtered devices connected with the quarantined file.

delete_default Delete - Removes the file from quarantine and the affected device.

restart_default Restore - Restores the file to its original location.

restart_default Restore and Exclude - Restores the file to its original location and excludes it from scanning.

upload_default Upload - Opens Upload Quarantined File task. This action is available after you click Show Details.

important

Important

The Upload function is recommended only for experienced users. If you want to investigate the quarantined file more, you can Upload it to a shared directory.

Filters and layout customization

You can customize the current Web Console screen view:

Manage the side panel and main table.

Add filters and filter presets. You can use tags for filtering the displayed items.