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User management

Enroll people you trust to help you manage a share of your licenses.


ESET MSP Administrator account

If an email address is registered as an ESET MSP Administrator (EMA) account, and you create a user in ESET Business Account (EBA) portal using that email address, after confirming the activation link received via email, no password configuration is requested. Password configured for the ESET MSP Administrator account remains in use. If you change the user's password in one of the services (EMA or EBA), it updates both accounts.

1.In the ESET Business Account (EBA) portal, click User management > New User.


2.Type in the required personal details. Use a valid email address so that the user receives the confirmation email (may take up to 15 minutes to deliver), which includes the activation link.

3.Assign desired permissions regarding the company and sites. Click Create.


Language of user interface

The language selected under the registration form will be used as the display language in the ESET Business Account portal. The display language can be changed in the portal after clicking your name.


Superuser eba_icon_superuser - Owner of a specific EBA account by default. The only user who can request the activation of the ESET PROTECT account.

To assign the superuser role to a different user:

1.Click the user, select Edit.

2.Select Reassign superuser rights to this user, click Save.

3.Type the current superuser's password and click Reassign.

Access rights

To allow a user to manage other users, select Write for Company access. An additional user cannot delete the initial creator of a Business Account.

Company access

Read — View Alerts, Licenses, Sites, Audit logs, and Activated device

Write — View and manage Alerts, Licenses, Sites, Activated devices and Users

No Access — Users cannot view any company information, only information related to the Sites they are associated with

If you select No Access for a user, you must associate them with at least one site and select the desired permission (Read, Write) regarding the specific site.

Site access

Read — View site-related Alerts, Licenses, and Audit logs

Write — View and manage site-related Alerts and Licenses

Specify permissions per site.

ESET PROTECT and ESET Inspect access

Read — Users can access ESET PROTECT and ESET Inspect to view the collected data

Write — Users has full access to ESET PROTECT and ESET Inspect

Custom — User cannot access ESET PROTECT until you configure their permissions in ESET PROTECT.

No Access — Users cannot access ESET PROTECT or ESET Inspect

ESET Cloud Office Security access

Read — Users can access ESET Cloud Office Security (ECOS), see all collected data

Write — Users have full access to ECOS

No Access — Users cannot access ECOS


This option enables the user to use available public API endpoints via ESET Connect.


Data security

By enabling it, any data you transmit leaves ESET's secure infrastructure and goes into external systems or networks.

arrow_down_businessMore details


Dedicated API user

We recommend creating a dedicated API user in your ESET Business Account to separate your regular account from ESET Connect activities.

You cannot enable Integrations for ESET Business Account superuser.

To add to a new user:

1.Log in as the ESET Business Account superuser.

2.Click User management > New User.

3.Fill in the required fields and permissions.

4.Click toggle next to Integrations to enable or disable the option.

5.Click Create.

To modify the existing user:

1.Log in as the ESET Business Account superuser.

2.Click User management.

3.Click the user name and Edit.

4.Click toggle next to Integrations to enable or disable the option.

5.Click Save.

Require a password change at the next login

To force a user to change their password at the next login:

1.Click the user, select Edit.

2.In the Security section, select Password change required.

3.Click Save.

Delete users


Cannot recover deleted accounts

If a user is deleted from your EBA account, the deleted account cannot be recovered.

To delete a single user:

1.Select the user > Delete.

2.Click Delete in the confirmation dialog.

To delete multiple users:

1.Select all applicable users.

2.Click Delete, then click Delete again in the confirmation dialog.