Common Questions

You can find some of the most frequently asked questions and problems encountered below. Click the topic title to find out how to solve your problem:

•How to update ESET NOD32 Antivirus

•ESET NOD32 Antivirus has detected a threat

•How to remove a virus from my PC

•How to create a new task in Scheduler

•How to schedule a scan task (weekly)

•How to unlock Advanced setup

•How to resolve product deactivation from ESET HOME

If your problem is not included in the list above, try searching the ESET NOD32 Antivirus Online Help.

If you cannot find a solution to your problem/question in the ESET NOD32 Antivirus Online Help, you can visit our regularly updated online ESET Knowledgebase. Links to our most popular Knowledgebase articles are included below:

•How to renew my license?

•I received an activation error while installing my ESET product. What does it mean?

•Activate my ESET Windows home product using the license Key

•Uninstall or reinstall my ESET home product

•I received the message that my ESET installation ended prematurely

•What do I need to do after renewing my license? (Home users)

•What if I change my email address?

•Transfer my ESET product to a new computer or device

•How to start Windows in Safe Mode or Safe Mode with networking

•Exclude a safe website from being blocked

•Allow access for screen readers software to ESET GUI

If necessary, you can contact our Technical Support with your questions or problems.