Known Issues

eRmm disabled in policy alert - Existing endpoints must be configured to be managed by ESET Direct Endpoint Management plug-in for NinjaOne

If you have ESET endpoint products that were installed before using ESET DEM plug-in for NinjaOne, you must activate Remote monitoring and management manually for the components to work properly. If an ESET product was previously installed on a component, perform an uninstall product task and then reinstall the product. Verify that all ESET endpoint products are running version 6.6 or later. For illustrated instructions, view the How to activate remote monitoring and management topic.

For the advanced setup:

1.Click Tools > ESET RMM and click the slider bar next to Enable RMM.

2.Next to Working Mode, select Safe operations only, and next to Authorization Method, select Application Path.

3.Click Edit next to Application paths.

4.In the Allowed RMM application paths window, type the following application path: C:\ProgramData\ESET\eRMMI\bin\ermmi.exe

CONF parameter will fail when using "HTTPS" and self-signed certificate

The task will fail if you use the CONF parameter, "HTTPS" and a self-signed certificate in the -configURL value.

Some Windows servers may not show as Protected

Some Windows servers may not show as Protected in the reporting window of NinjaOne. This is due to an issue with the Windows Security Center, which provides the reporting through NinjaOne. NinjaOne support is aware of the issue and is working to resolve it.