Known issues

Failed integration error message

During plugin setup, you received the following error message, "The Automation Policy you wish to execute was created against an earlier version of Automation Manager and is no longer supported. Please re-create the policy using the current version of Automation Manager from within N-able N-central."

Your installed N-able N-central Agent version must be 11.1.x or later. Upgrade your installation to the current N-able N-central Agent version and attempt the integration again.

eRmm disabled in policy alert—Configure ESET Direct Endpoint Management plugin for N-able N-central for existing managed devices

If you have managed devices installed before using ESET Direct Endpoint Management plugin for N-able N-central, you must manually activate Remote monitoring and management for the plugin to work properly. If an ESET security product was previously installed on a managed device, perform an Offboard and then an Onboard Automation Policy to install and activate the ESET security product again.

To enable ESET RMM:

1.In the Advanced setup, click Tools > ESET RMM and click the toggle next to Enable RMM.

2.Next to Working Mode, select Safe operations only.

3.Next to Authorization Method, select Application Path.

4.Click Edit next to Application paths.

5.In the Allowed RMM application paths window, type the following application path: %Program Files%\ESET\RMM Adapter\bin\ermma-ncentral.exe.