Known issues

Failed integration error message

During integration setup you received the following error message, "The Automation Policy you wish to execute was created against an earlier version of Automation Manager and is no longer supported. Please re-create the policy using the current version of Automation Manager from within N-able N-central."

Your installed N-able N-central Agent version must be 11.1.x or greater. Upgrade your installation to the current version of N-able N-central Agent and attempt the integration again.

eRmm disabled in policy alert – Existing endpoints must be configured to be managed by ESET Direct Endpoint Management plugin for N-able N-central

If you have endpoints that were installed before using ESET Direct Endpoint Management plugin for N-able N-central, you must activate Remote monitoring and management manually for the components to work properly. If an ESET product was previously installed on a component, perform an uninstall product task and then reinstall the product. Verify that all ESET endpoint products are running version 6.6 or later. See the how to activate remote monitoring and management help topic for step by step guide. Alternatively in the Advanced setup, click Tools > ESET RMM and click the toggle next to Enable RMM. Next to Working Mode, select Safe operations only and next to Authorization Method, select Application Path. Click Edit next to Application paths.

In the Allowed RMM application paths window, type the following application path: C:\ProgramData\ESET\eRMMI\bin\ermmi.exe