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Known issues

note

Windows log location

You can find ESET DEM plugin for Datto RMM logs in %Programfiles%\ESET\RMM Adapter\logs\ermma.log in a Windows.

%Program Files%\ESET\RMM Adapter\bin\ermma-datto.exe file may cause issues with ESET DEM plugin for Datto RMM

If you encounter problems with ESET DEM plugin for Datto RMM, delete: %Program Files%\ESET\RMM Adapter\bin\ermma-datto.exe. If issues persist, delete any values in the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\ESET\ESET RMM Plugin.

Language support on server products

There are known limitations to the ESET server products when used in non-English languages. These mostly revolve around the logs formatting; however, they may extend to other areas. Report issues if you encounter them.