Known Issues

C:\ProgramData\ESET\eRMMI\bin\ermmi.exe file may cause issues with ESET Direct Endpoint Management plug-in for Datto RMM

If you encounter problems with ESET Direct Endpoint Management plug-in for Datto RMM, delete: C:\ProgramData\ESET\eRMMI\bin\ermmi.exe. If issues persist, delete any values in the following registry: HKEY_LOCAL_MACHINE\SOFTWARE\ESET\ESET RMM Plugin.


Language support on server products

There are known limitations on the ESET server products when used with non-English languages. These mostly revolve around the formatting of logs; however, may extend to other areas. Please report issues if you encounter them.


Existing version 6 and earlier Windows endpoints must be configured to be managed by ESET Direct Endpoint Management plug-in for Datto RMM

If you have Windows endpoints version 6 and earlier that were installed prior to using the ESET Direct Endpoint Management plug-in for Datto RMM, various settings must be configured manually for the components to work properly. If an ESET product was previously installed on a component, perform an uninstall product task and then reinstall the product. Verify all ESET endpoints are running version 6.6 or later.

Endpoints: From the configuration, click Tools > ESET RMM. Switch Enable RMM to On, Working mode to All Operations, and Authorization Method to Application Path. Edit the Application Paths to include, C:\ProgramData\ESET\eRMMI\bin\ermmi.exe.

Server: From the configuration, click User Interface > ESET Shell. Update the ESET Shell execution policy to Full access.