FAQ
How do I add users/licenses or renew my account?
1.Open Worldwide Partners | ESET and select the country where your organization is based.
2.Click the respective country link to access the appropriate eStore.
3.Locate the Existing Customer/Renewal section in the eStore.
4.Depending on the eStore flow:
•Select the ESET Cybersecurity Awareness Training, or
•You will be redirected to the cart, where you enter your Activation Key or Public license ID (available in the initial order confirmation email you have received from noreply@orders.eset.com) and log in.
5.Choose:
•The existing expiration date to increase the seat count, or
•The second expiration date to renew and increase the seat count.
6.Click Update now.
7.Click Proceed to Checkout.
8.Verify your information and click Continue to payment.
9.Enter your payment details to complete the order. Your added seats or renewal will be processed within four business hours.
How do I delete a course enrollment for a user?
1.log in to ESET Cybertraining Admin portal.
2.In the menu, click School > Manage Enrollments.
3.Select the appropriate user. In the Actions drop-down menu, select Delete.
How do I deactivate or delete targets?
You can delete targets permanently or choose to archive them in case you wish to retain the data and reactivate them later by following the instructions below:
1.Log in to ESET Cybertraining Admin portal.
2.In the menu, click Targets/Groups > Manage Targets.
3.Select the appropriate user. In the Actions drop-down menu, select Delete or Deactivate.
How do I add admin users to the Administration Portal?
Follow these instructions to add administrators, not regular users, to the portal. There is no limit to the number of administrators and users you can add to the portal.
1.Log in to ESET Cybertraining Admin portal.
2.In the menu, click Administration > Manage Portal Users.
3.Click Create.
4.In the Type drop-down menu, select Admin.
5.Type the Email Address, First Name, and Last Name, and click Save.
How do I reset a password for an employee to access training in the school portal?
1.Log in to ESET Cybertraining Admin portal.
2.In the menu, click School > Manage Students.
3.Select the appropriate user. In the Actions drop-down menu, select Reset Password.
4.Select Send Password Reset if you want to send an email to the user with a link to reset the password, or select Set Temporary Password if you want to choose a temporary password.
5.Click Reset.
How do I view or resend emails sent from the Administration Portal?
1.Log in to ESET Cybertraining Admin portal.
2.In the menu, click Administration > Logs > System Email Logs.
3.Select the appropriate email record. In the View drop-down menu, select Preview or Resend.
How do I get additional optional courses?
1.Log in to ESET Cybertraining Admin portal.
2.In the menu, click School > Library: Courses.
3.Click Subscribe under any course.
4.Click School > Create Enrollment.
5.Click a right-facing double-arrow button to enroll in all listed courses or programs, or click any course or program in the list.
6.Click Enroll.
How do I view my users' certificates?
1.Log in to ESET Cybertraining Admin portal.
2.In the menu, click School > Certificates > Student Certificates.
3.You can View, Download or Print from the drop-down menu on the far right.
You can also use the Create Certificate feature for any unique courses you have uploaded into the portal.
Can I install a free plugin for the users to report phishing?
There are three different plugins offered by the Admin portal:
•KillPhish for Microsoft 365
•KillPhish Lite for Gmail/Google Workspaces
•Report Phishing COM add-in is available for the Outlook desktop app.
The purpose of these plugins is to report phishing emails (both external emails and simulated phishing emails from the Admin portal).