How do I get my license key (Home / Consumer customers KB373)



When you purchase a license for an ESET product, you will receive an email from ESET containing your ESET-issued License Key along with other important license information. This email will be delivered to the email address used at the time of purchase.

I need my license information resent.

I never received the license information.

What if I change my email address?



Your ESET-issued License Key or (Username and Password if you are using an older version) is used to activate your product. You need to activate your product to receive the latest detection engine and program component updates that protect your computer or device.



Visit the License Key topic for more information.




License Keys

A License Key is in this format: XXXX-XXXX-XXXX-XXXX-XXXX

Remember to enter your License Key or Username and Password exactly as it appears.

Add the hyphens

Only copy and paste the characters – Do not select blank space

My Username, Password, or License Key is not working.




I never received the license email containing my Username and Password/License Key KB952

After you purchased or activated your ESET product, you did not receive the email from ESET with your  License Key or Username and Password.

My email address has changed

If more than 24 hours have passed since you purchased your ESET product:

Check your spam and other secondary inbox folders in your email client.

oMark as a safe address in your email client (or server).

Gmail users: Look in the Promotions folder.

To display the Promotions folder:

1.Open your web browser and log into your Gmail account.

2.Click the + icon to the right of your tabs.

3.Select the check box next to Promotions and click Save.

Visit the Lost License page to have your ESET-issued Username and Password and License Key resent. When you complete the lost license request form, you will be required to submit the email address that you used to purchase your ESET product.




Update your ESET account with a new email address KB32


View the other topics in this section.