The main program window

The main program window of ESET Smart Security Premium is divided into two main sections. The primary window on the right displays information that corresponds to the option selected from the main menu on the left.

The following is a description of options within the main menu:

Home – Provides information about the protection status of ESET Smart Security Premium.

Computer scan – Configure and launch a scan of your computer or create a custom scan.

Update – Displays information about virus signature database updates.

Tools – Provides access to Log files, Protection statistics, Watch activity, Running processes, Network connections, Scheduler, ESET SysInspector and ESET SysRescue.

Setup – Select this option to adjust the security level for Computer, Internet, Network protection and Security tools.

Help and support – Provides access to help files, the ESET Knowledgebase, the ESET website, and links to submit support request.

PAGE_HOME

The Home screen contains important information about the current protection level of your computer. The status window displays frequently used features in ESET Smart Security Premium. Information about the most recent update and your program’s expiration date is also found here.

MONITOR_GREENThe green icon and green Maximum protection status indicates that maximum protection is ensured.
 

What to do if the program doesn't work properly?

If an active protection module is working properly its protection status icon will be green. A red exclamation point or orange notification icon indicates that maximum protection is not ensured. Additional information about the protection status of each module, as well as suggested solutions for restoring full protection, will be displayed under Home. To change the status of individual modules, click Setup and select the desired module.

PAGE_STATUS_02

MONITOR_REDThe red icon and red Maximum protection is not ensured status indicate critical problems.
There are several reasons this status may be displayed, for example:

Product not activated – You can activate ESET Smart Security Premium from Home by clicking Activate product or Buy now under Protection status.

Virus signature database is out of date – This error will appear after several unsuccessful attempts to update the virus signature database. We recommend that you check the update settings. The most common reason for this error is incorrectly entered authentication data or incorrectly configured connection settings.

Antivirus and antispyware protection disabled – You can re-enable antivirus and antispyware protection by clicking Enable antivirus and antispyware protection.

ESET Personal firewall disabled – This problem is also indicated by a security notification next to the Network item on your desktop. You can re-enable network protection by clicking Enable firewall.

License expired – This is indicated by a red protection status icon. The program is not able to update after your license expires. Follow the instructions in the alert window to renew your license.

MONITOR_ORANGEThe orange icon indicates limited protection. For example, there might be a problem updating the program or your license may be nearing its expiration date.
There are several reasons this status may be displayed, for example:

Anti-Theft optimization warning – This device is not optimized for ESET Anti-Theft. For example, a Phantom account (a security feature that is triggered automatically when you mark a device as missing) may not be created on your computer. You can create a Phantom account using the Optimization feature in the ESET Anti-Theft web interface.

Gamer mode active – Enabling Gamer mode is a potential security risk. Enabling this feature disables all pop-up windows and stops any scheduled tasks.

Your license will expire soon – This is indicated by the protection status icon displaying an exclamation point next to the system clock. After your license expires, the program will not be able to update and the Protection status icon will turn red.

If you are unable to solve a problem using the suggested solutions, click Help and support to access help files or search the ESET Knowledgebase. If you still need assistance, you can submit a support request. ESET Customer Care will respond quickly to your questions and help find a resolution.