ESET LiveGrid®

ESET LiveGrid® (built on the ESET ThreatSense.Net advanced early warning system) utilizes data that ESET users have submitted worldwide and sends it to the ESET Research Lab. By providing suspicious samples and metadata from the wild, ESET LiveGrid® enables us to react immediately to needs of our customers and keep ESET responsive to the latest threats. Read more about ESET LiveGrid® in the glossary.

A user can check the reputation of running processes and files directly from the program's interface or contextual menu with additional information available from ESET LiveGrid®. There are two options:

1.You can choose not to enable ESET LiveGrid®. You will not lose any functionality in the software, but in some cases, ESET Smart Security Premium may respond faster to new threats than virus signature database update when ESET Live Grid is enabled.

2.You can configure ESET LiveGrid® to submit anonymous information about new threats and where the new threatening code is contained. This file can be sent to ESET for detailed analysis. Studying these threats will help ESET update its threat detection capabilities.

ESET LiveGrid® will collect information about your computer related to newly-detected threats. This information may include a sample or copy of the file in which the threat appeared, the path to that file, the filename, the date and time, the process by which the threat appeared on your computer and information about your computer‘s operating system.

By default, ESET Smart Security Premium is configured to submit suspicious files to the ESET Virus Lab for detailed analysis. Files with certain extensions such as .doc or .xls are always excluded. You can also add other extensions if there are particular files that you or your organization wants to avoid sending.

The ESET LiveGrid® setup menu provides several options for enabling / disabling ESET LiveGrid®, which serves to submit suspicious files and anonymous statistical information to ESET labs. It is accessible from the Advanced setup tree by clicking Tools > ESET LiveGrid®.

Enable ESET LiveGrid® reputation system (recommended) – The ESET LiveGrid® reputation system improves the efficiency of ESET anti-malware solutions by comparing scanned files to a database of whitelisted and blacklisted items in the cloud.

Submit anonymous statistics – Allow ESET to collect information about newly detected threats such as the threat name, date and time of detection, detection method and associated metadata, product version, and configuration including information about your system.

Submit files – Suspicious files resembling threats, and/or files with unusual characteristics or behavior are submitted to ESET for analysis.

Select Enable logging to create an event log to record file and statistical information submissions. This will enable logging to the Event log when files or statistics are sent.

Contact email (optional) – Your contact email can be included with any suspicious files and may be used to contact you if further information is required for analysis. Please note that you will not receive a response from ESET unless more information is needed.

Exclusion – The Exclusion filter allows you to exclude certain files/folders from submission (for example, it may be useful to exclude files that may carry confidential information, such as documents or spreadsheets). The files listed will never be sent to ESET labs for analysis, even if they contain suspicious code. The most common file types are excluded by default (.doc, etc.). You can add to the list of excluded files if desired.

If you have used ESET LiveGrid® before and have disabled it, there may still be data packages to send. Even after deactivating, such packages will be sent to ESET. Once all current information is sent, no further packages will be created.