Agent uninstallation and troubleshooting

The ERA Agent can be uninstalled several ways.

Remote uninstallation using ERA Web Console

1.Log in to ERA Web Console.

2.From the Computers pane, select a computer from which you want to remove the ERA Agent and click New task.

Alternatively, select multiple computers by selecting the corresponding check boxes and then click Tasks > New task.

3.Type a Name for the task.

4.From the Task category drop-down menu select ESET Remote Administrator.

5.From the Task drop-down menu select Stop Managing (Uninstall ERA Agent).

6.Review the task Summary and click Finish.

Trigger will be automatically created with ASAP execution. If you want to change the Trigger type, click Admin > Client Tasks. Expand the Client Task by clicking icon_plus ,  click the Trigger  below the task and select Edit.

validation-status-icon-infoNOTE: See Client Task information in the Administrator guide.

Local uninstallation

1.Connect to the endpoint computer where you want to remove the ERA Agent (for example via RDP).

2.Navigate to Control Panel > Programs and Features and double-click ESET Remote Administrator Agent.

3.Click Next > Remove and follow the uninstallation instructions.

validation-status-icon-warning IMPORTANT: If you have set up a password using a policy for your ERA Agents, you will need to type the password during uninstallation. Alternatively, disable the policy first before uninstalling ERA Agent.

 

Troubleshooting uninstallation of ERA Agent

See log files for ERA Agent.

You can uninstall ERA Agent using ESET Uninstaller or using a non-standard way (such as removing files, removing the ERA Agent service and registry entries). If there is an ESET endpoint product on the same machine, it will not be possible because of an enabled Self-Defense. You can read more about it in our Knowledgebase article.