Software Uninstall

The Software Uninstall task is used to uninstall ESET security product from client computers when they are no longer wanted/needed. Once you uninstall the ERA Agent from the client computer, ESET security product may retain some settings after the ERA Agent has been uninstalled.

validation-status-icon-warning IMPORTANT

We recommend that you reset some settings (for example, password protection) to default settings using a policy before the device is removed from management. Also, all tasks running on the Agent will be abandoned. The Running, Finished or Failed execution status of this task may not be displayed accurately in ERA Web Console depending on replication.

icon_section Basic

Enter basic information about the task, such as the Name, optional Description and the Task Type. The Task Type (see the list above) defines the settings and the behavior for the task.

icon_section Target

validation-status-icon-warning IMPORTANT

It is not possible to add Targets while creating a Client Task. You will be able to add Targets after the task has been created. Configure Settings for the task and click Finish to create the task and then create a Trigger to specify Targets for the task.

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icon_section Settings

Software Uninstallation Settings

Uninstall - Application from list:

Package name - Select an ERA component or a client security product. All packages installed on the selected client(s) are displayed in this list.

Package version - You can either remove a specific version (sometimes, a specific version can cause problems) of the package, or uninstall all versions of a package.

Automatically reboot when needed - You can force a reboot of the client operating system if it is required for uninstallation.

Uninstall - Third party antivirus software (Built with OPSWAT) - For a list of compatible AV Software, see our Knowledgebase article. This removal is different from the Add or Remove Programs uninstallation. It uses alternative methods to remove third party antivirus software thoroughly including any residual registry entries or other traces.

Follow the step-by-step instructions in this article How do I remove third-party antivirus software from client computers using ESET Remote Administrator? (6.x) to send a task to remove third-party antivirus software from client computers.

If you want to allow uninstallation of password-protected applications see our Knowledgebase article. (see step 12.)

icon_section Summary

Review the summary of configured settings and click Finish. The Client Task is now created and a pop-up window will open. We recommend you to click Create Trigger to specify when this Client Task should be executed and on what Targets. If you click Close, you can create a Trigger later on.

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icon_details_hoverNOTE

In case the ESET security product uninstallation does not finish successfully, for example if you get Product: ESET Endpoint Security -- Error 5004. Enter a valid password to continue uninstallation. error message, this is because there is a password protection setting enabled in ESET security product. Apply a policy to the client computer(s) you want to uninstall ESET security product from in such a way, that the password protection is disabled, which otherwise prevents the uninstallation.